1. Course Enrollment Refunds

Refunds for course enrollments are available under specific conditions. If you wish to withdraw from a course, you must notify us in writing within 14 days of your enrollment date. A full refund will be issued if the withdrawal request is made before accessing any course materials. Once course materials have been accessed or 14 days have passed, whichever comes first, no refunds will be provided.

2. Membership Refunds

Membership fees are generally non-refundable. However, if you cancel your membership within 7 days of initial purchase and have not utilized any member-exclusive benefits, you may be eligible for a full refund. After this period, no refunds will be issued for membership cancellations.

3. Event Ticket Refunds

Tickets for events are non-refundable, except in cases where the event is cancelled by CAGS. If an event is cancelled, registered participants will receive a full refund automatically. In certain exceptional circumstances, at our sole discretion, we may offer a partial or full refund for event tickets.

4. Processing Refunds

Approved refunds will be processed within 7 to 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

5. Contact Us

If you have any questions about our Refund Policy or wish to request a refund, please contact us at support@cags.lk or through our support portal.